We are happy to help customers with any warranty issues.  Warranty coverage is the sole discretion of the manufacturer and warranty policies differ by manufacturer.  If you feel you have a warranty issue, please contact us at 1-888-766-7873. 

Secure Shopping Here!

You can shop at ColoradoBoarder.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram) [link to http://www.authorize.net/resources/howitworksdiagram/ ]. The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect customer information.

• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy [link to http://www.authorize.net/company/privacy/ ].

If you prefer, we can process your transaction by phone, fax or mail. Call us at 888--766-7873 during our business hours Monday - Friday 9am - 5pm Mountain Time, fax us at 970-349-6675.

ColoradBoarder.com is registered with the Authorize.Net Verified Merchant Seal program.

• Gift cards may be purchased at coloradoboarder.com, or at all store locations.

• Your Gift Card will be valid for use for one year from the date of issue. To check the expiration date of your Colorado Boarder gift card, call 1888 766-7873

• You are confirming that the transaction correctly represents the purchase price of the goods or services obtained; and
• You are agreeing to pay the amount of that transaction by the reduction of the Remaining Card Value.
• No taxes are charged on the purchase of gift cards-applicable taxes are charged when gift cards are redeemed.
• Gift cards and e-gift cards can be redeemed only for future purchases of merchandise or services (i.e., rentals, shop services) at coloradoboarder.com and all Colorado Boarder / Air Up There store locations, and via phone at 1-888-766-7873.
• Upon redeeming your gift card, if your purchase exceeds the amount of the gift card, you will need to pay the balance. (When redeeming online or by telephone, this balance must be paid by credit card.)
• Gift cards cannot be redeemed for cash and are not refundable if lost or stolen. When redeemed at Colorado Boarder / Air Up There retail stores, gift cards containing an unused balance of $10 or less will be cashed out.
• When redeeming gift cards, any unused balance (over $10) will be available for future purchases of merchandise or services.
• Gift cards ordered through coloradoboarder.com will be sent by first class mail at no charge. Gift boxing is not available for gift cards. They're mailed in their own attractive gift envelopes.
• Gift cards may not be resold.
• Use of Colorado Boarder gift cards constitutes your acceptance of these terms and conditions.

On rare occasions items are sold that are currently out of stock, or on back order.  If this situation happens, we will do everything possible to correct the situation.  We will try to contact you thru email and phone to acknowledge the situation.  At that time we will offer all substitutes we can ship immediately.  If no substitute is acceptable then a full refund will be given immediately.  We reserve the right to cancel or  partial ship orders when no contact can be made to the customer in two business days following their order.   We offer a 30 day money back guarantee to all customers.  See our return policy for details.

We currently offer a 30-DAY MONEY BACK return policy for all goods sold from the ColoradoBoarder.com on full retail products. If you are not completely satisfied with an item, please call us first for a Return Authorization number(RA) and for instructions on your return. Return the item unused, with all orginal tags and packing material, within 30 days of purchase for an exchange or refund of the purchase price minus shipping. Any return without an RA number or after 30 days will be subject to a 15% restocking fee. We reserve the right to refuse any items after 30 days. All refunds are issued less shipping charges. 

Please Note:  Sale Items can be returned for store credit or exchange only.